Reports to: Chief Operating Officer
Locations: 384 Route 57, Washington, NJ
Status: Full Time / Retail
Job Title: ReStore Manager
Position Summary:
The ReStore Manager is responsible for the overall operations and performance of the Habitat for Humanity NWNJ ReStore, a nonprofit home improvement store and donation center that sells new and gently used furniture, home accessories, building materials, and appliances to the public.

The ReStore Manager oversees donations, merchandising, sales, staff and volunteer management, customer service, and financial performance, ensuring alignment with Habitat’s mission and goals.

Key Responsibilities:
Operations & Inventory Management
• Oversee daily operations of the ReStore, including opening/closing procedures, sales, general maintenance and cash handling.
• Manage the intake, processing, pricing, and display of donated items.
• Maintain a clean, safe, and organized sales floor, back room, and loading areas
• Ensure the security system is active and monitored.
• Attend training as necessary.
• Perform annual vendor reviews to increase operational efficiencies.
Staff & Volunteer Supervision
• Recruit, train, schedule, and supervise ReStore staff and volunteers. Assess and develop them in areas of need and /or interest.
• Coach others to be an ambassador to Habitat to create and retain additional volunteers.
• Run weekly “walk throughs” and monthly staff meetings
• Foster a positive, mission-aligned work environment with a focus on excellent customer service.
• Ensure compliance with safety protocols and company policies.
• Maintain records of employee and volunteer hours.
• Oversee timecards and Process Payroll.
• Perform annual reviews.
Donor & Community Engagement
• Develop and maintain relationships with donors, businesses, and community partners to ensure a steady flow of high-quality donations.
• Oversee donation pickups and maintain donor records.
• Represent Habitat for Humanity NWNJ in a professional and enthusiastic manner in the community.
Financial Oversight
• Meet or exceed monthly revenue goals and expense budgets.
• Prepare sales reports and analyze data to improve performance.
• Monitor pricing strategies to maximize sales while maintaining affordability
• Oversee bank deposits.
Marketing & Promotions
• Collaborate with staff to implement marketing, advertising, and social media strategies to drive traffic and donations.
• Organize in-store events and promotions to increase community engagement.
Qualifications:
• Bachelor’s degree or equivalent work experience in retail management, nonprofit operations, or related field.
• Minimum of 3 years of retail management experience, preferably in a thrift or nonprofit
environment.
• Strong leadership, ethics, communication, and customer service skills.
• Proven ability to manage people, budgets, and logistics.
• Proficiency with POS systems, Microsoft Office.
• Ability to lift 50 lbs., stand for extended periods, and work in a warehouse environment.
• Willingness to work some nights and weekends.
• Valid driver's license and reliable transportation.
• Must pass Criminal Background Check and Sexual Offender Check
• Willingness to make cold calls for donation purposes.
• Can work outdoors including during inclement weather.
Preferred Qualifications:
• Experience working with volunteers and community stakeholders.
• Knowledge of Habitat for Humanity’s mission and values.
• Bilingual in English and Spanish.

Submit resume to [email protected]

Job Description Revised 5/25
Reports To: ReStore Manager
Location: Habitat for Humanity NWNJ ReStore, 384 Route 57, Washington, NJ
Status: Full-time, Retail
Job Title: ReStore Assistant Manager
Position Summary:
The ReStore Assistant Manager supports the ReStore Manager in daily store operations and plays a key role in maintaining a high-functioning, customer-focused, and mission-driven retail environment. This position assists with staff and volunteer supervision, donation intake, sales, merchandising, and customer service to ensure the ReStore meets its revenue and community engagement goals in support of Habitat for Humanity NWNJ’s mission.
Key Responsibilities:
Operations & Inventory Management
• Assist in opening and closing the store, operating the cash register, and ensuring accurate cash handling and deposits.
• Ensure cleanliness, safety, and organization of the sales floor, donation processing areas and warehouse.
• Listen to voicemails daily and review all emails directing them to appropriate staff or volunteer.
• Make sure all inbound phone calls are answered.
• Operate cashier drawer and process customer returns as necessary.
• Act as the store lead in the absence of the ReStore Manager.
• Manage inventory of maintenance and office supplies.
• Attend or participate in training as needed or required.
• Assist with pricing of inventory and employee/volunteer pricing efforts.
• Deliver outstanding service to customers and donors; resolve issues promptly and professionally.
• Educate customers and donors about Habitat’s mission and how their support contributes.
Staff & Volunteer Supervision
• Provide direction and support to staff and volunteers on daily tasks.
• Help train new volunteers and staff in ReStore procedures, safety, and customer service.
• Help maintain appealing and organized merchandise displays.
• Assist with evaluating and pricing donations according to guidelines to maximize sales value.
• Monitor stock levels and support inventory rotation and markdowns.
Donor & Community Engagement
• Oversee scheduling and coordinating donation pick-ups.
• Support daily inventory flow including receiving, processing, pricing, and floor placement of donated goods.
• Build collaborative relationships within the local community through networking when possible.
• Ensure donors receive timely, professional service both on-site and during pick-up interactions.
Qualifications:
• High school diploma or equivalent; some college or technical training preferred.
• Minimum of 2 years of retail or warehouse experience; supervisory experience a plus.
• Strong interpersonal and communication skills.
• Ability to operate POS systems, handle transactions accurately, and maintain records.
• Must be able to lift 50 lbs., climb ladders, and work in a physically active environment.
• Valid driver’s license and reliable transportation.
• Can work outdoors including during inclement weather.
• Proficient in Microsoft Office Suite preferred. Web browser savvy.
• Willingness to make cold calls for donation purposes.
• Strong planning and organizational skills with attention to detail.
• Solid personal and written communication skills to clearly and effectively express ideas and to network.
• Maintain all information in a confidential and professional manner.
• Model appropriate behavior in interaction with diverse donors, customers, volunteers, and staff.
• Ability to demonstrate a high level of ethics, integrity, diplomacy, and initiative.
• Must pass criminal background check and sexual offender check
• Willingness to work some nights and weekends.
Preferred Qualifications:
• Experience working with volunteers or in a nonprofit setting.
• Familiarity with furniture, appliances, and building materials.
• Bilingual in English and Spanish is a plus.

Submit resume to [email protected]

ReStore Development VISTA

The ReStore development VISTA member will create, document, and implement plans for Habitat ReStore operations. This will include the development of a marketing and outreach strategy, an enhanced volunteer program and developing an e-commerce system for the ReStore. It will also involve publicizing and promoting the store and evaluating the ways the store meets the needs of the low-income community while increasing funding for Habitat for Humanity. Each strategy will be well documented and evaluated to ensure sustainability beyond the year of service.

Objective one – Research

Research the Habitat ReStore practices, materials, and resources currently in place to identify best practices and any additional needs the project requires. Document research and communicate findings to move forward with developing enhanced Habitat ReStore operations.

Member activities

  • Research available volunteer management resources specific to the Habitat ReStore.
  • Research Habitat ReStore marketing plans focused on increasing community awareness of Habitat ReStore operations. Research promotion opportunities.
  • Research local businesses and community partners that would be ideal recurring donors or volunteers for the Habitat ReStore.
  • Research standard policies and procedures for operating a Habitat ReStore and assess areas of improvement.
  • Research funding opportunities that support volunteer engagement and store development.
  • Research eCommerce and online retail standard operating procedures.

Objective Two – Development

Based on the information gathered, develop and document digital systems that will enhance ReStore programs address the needs of the host site.

Member activities

  • Develop a cost-benefit analysis for each e-commerce platform.
  • Develop a ReStore-specific volunteer recruitment, orientation, training and recognition plan that increases the number of repeat volunteers serving in the Habitat ReStore. Create a Habitat ReStore volunteer directory database to capture volunteer data.
  • Develop marketing and outreach strategies and materials designed to increase visibility of the Habitat ReStore in the community. Develop a media directory database. Develop materials that are relevant to the various outlets within the media directory database.
  • Develop Habitat ReStore donor outreach plan to increase recurring donations. Create a Habitat ReStore donor directory database of local businesses and community partners that would be ideal donors.
  • Create new or updated Habitat ReStore procedures and recommend policies that are in line with standard ReStore operating procedures identified as best practices.
  • Develop a list of recommended enhancements to online retail program.

Objective Three – Implementation and review

Implement the enhanced Habitat ReStore operations. Assist the host site in testing, evaluating, and revising the various parts of the project as needed to ensure success.

Member activities

  • Assist ReStore Management in selecting a third-party e-commerce system

Develop organization’s user interface on third-party system. Organize product data to be uploaded for sale

  • Implement the volunteer recruitment, orientation, training, and recognition plan specific to the Habitat ReStore that increases the number of repeat volunteers serving in the ReStore. Implement the use of the Habitat ReStore volunteer directory database to capture volunteer data.
  • Implement marketing and outreach strategies and materials designed to increase visibility of the Habitat ReStore in the community. Implement use of the media directory database, using it to distribute relevant materials to each outlet.
  • Implement Habitat ReStore donor outreach plan to increase recurring donations. Implement use of the ReStore donor directory database of local businesses and community partners that would be ideal donors.
  • In collaboration with Habitat ReStore staff, implement new Habitat ReStore procedures and policies. Gather feedback and make changes as needed.

 

Activities listed here may include direct service for the purposes of observation, interviews of staff members and volunteers and implementation of systems and processes. While VISTA members cannot regularly perform direct service, the VISTA member may have the opportunity to engage in direct service activities no more than one time per month to help inform VISTA projects. VISTA members are not permitted to engage in direct service activities in the Restore such as stocking shelves, picking up and unloading donations or working the cash register, etc.

Objective Four – Sustainability

Ensure that the Habitat ReStore systems and projects developed are sustainable, continuing at the host site after the completion of the VISTA term, by documenting the plan and training staff and volunteers.

Member activities

  • Develop a manual of resources and directions for maintaining the Habitat ReStore program, including volunteer recruitment and development, marketing and outreach, store policies and procedures and donor development.
  • Recruit and train volunteers and staff members on use of new e-commerce systems and procedures to ensure there is a transition plan for ongoing maintenance of systems and support of the program.

Experience, knowledge, and skills

Minimum requirements

  • AmeriCorps members must be a U.S. citizen, national or lawful permanent resident.
  • AmeriCorps members must be at least eighteen or older.
  • AmeriCorps members must have a high school diploma or GED.
  • AmeriCorps members may have recurring access to vulnerable populations and must satisfy the National Service Criminal History Check eligibility criteria.

OUR IDEAL CANDIDATE has:

  • Knowledge of and willingness to promote the mission and activities of Habitat for Humanity International and AmeriCorps.
  • The ability to work with a diverse group of people.
  • Strong written and verbal communication skills.
  • Strong research skills.
  • Attention to detail and is highly organized.
  • Experience working as a member of a team.
  • Intermediate level experience with Microsoft 365, especially Word, Excel, Sharepoint and Teams.
  • Experience using CRM systems – donor, volunteer and event tracking and data input and retrieval.
  • Experience administering organization websites via WordPress including content management and plugin installs and updates.
  • Familiarity of e-commerce and social media platforms such as eBay, Facebook Marketplace and Shopify.

Benefits of AmeriCorps service

  • Annual living allowance range from $22,882 to $39,522, determined by the service location; most locations are on the lower end of this range.
  • Segal Education Award upon successful completion of service.
  • Health benefits and enrollment in Employee Assistance Plan.
  • Ten personal and 10 medical leave days.
  • Possible forbearance or deferment of qualified student loans.
  • Child care benefits, if you qualify.
  • Noncompetitive eligibility status for federal employment for one year after successful completion of service.
  • Relocation travel assistance for members relocating more than 50 miles to serve.

To apply, please visit https://www.habitat.org/volunteer/long-term-opportunities/americorps/search?field_description_value=&field_city_value=washington&us_states_filter%5B%5D=NJ .

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