Reports to: Chief Operating Officer
Locations: 384 Route 57, Washington, NJ
Status: Full Time / Retail
Job Title: ReStore Manager
Position Summary:
The ReStore Manager is responsible for the overall operations and performance of the Habitat for Humanity NWNJ ReStore, a nonprofit home improvement store and donation center that sells new and gently used furniture, home accessories, building materials, and appliances to the public.

The ReStore Manager oversees donations, merchandising, sales, staff and volunteer management, customer service, and financial performance, ensuring alignment with Habitat’s mission and goals.

Key Responsibilities:
Operations & Inventory Management
• Oversee daily operations of the ReStore, including opening/closing procedures, sales, general maintenance and cash handling.
• Manage the intake, processing, pricing, and display of donated items.
• Maintain a clean, safe, and organized sales floor, back room, and loading areas
• Ensure the security system is active and monitored.
• Attend training as necessary.
• Perform annual vendor reviews to increase operational efficiencies.
Staff & Volunteer Supervision
• Recruit, train, schedule, and supervise ReStore staff and volunteers. Assess and develop them in areas of need and /or interest.
• Coach others to be an ambassador to Habitat to create and retain additional volunteers.
• Run weekly “walk throughs” and monthly staff meetings
• Foster a positive, mission-aligned work environment with a focus on excellent customer service.
• Ensure compliance with safety protocols and company policies.
• Maintain records of employee and volunteer hours.
• Oversee timecards and Process Payroll.
• Perform annual reviews.
Donor & Community Engagement
• Develop and maintain relationships with donors, businesses, and community partners to ensure a steady flow of high-quality donations.
• Oversee donation pickups and maintain donor records.
• Represent Habitat for Humanity NWNJ in a professional and enthusiastic manner in the community.
Financial Oversight
• Meet or exceed monthly revenue goals and expense budgets.
• Prepare sales reports and analyze data to improve performance.
• Monitor pricing strategies to maximize sales while maintaining affordability
• Oversee bank deposits.
Marketing & Promotions
• Collaborate with staff to implement marketing, advertising, and social media strategies to drive traffic and donations.
• Organize in-store events and promotions to increase community engagement.
Qualifications:
• Bachelor’s degree or equivalent work experience in retail management, nonprofit operations, or related field.
• Minimum of 3 years of retail management experience, preferably in a thrift or nonprofit
environment.
• Strong leadership, ethics, communication, and customer service skills.
• Proven ability to manage people, budgets, and logistics.
• Proficiency with POS systems, Microsoft Office.
• Ability to lift 50 lbs., stand for extended periods, and work in a warehouse environment.
• Willingness to work some nights and weekends.
• Valid driver's license and reliable transportation.
• Must pass Criminal Background Check and Sexual Offender Check
• Willingness to make cold calls for donation purposes.
• Can work outdoors including during inclement weather.
Preferred Qualifications:
• Experience working with volunteers and community stakeholders.
• Knowledge of Habitat for Humanity’s mission and values.
• Bilingual in English and Spanish.

Submit resume to [email protected]

Job Description Revised 5/25
Reports To: ReStore Manager
Location: Habitat for Humanity NWNJ ReStore, 384 Route 57, Washington, NJ
Status: Full-time, Retail
Job Title: ReStore Assistant Manager
Position Summary:
The ReStore Assistant Manager supports the ReStore Manager in daily store operations and plays a key role in maintaining a high-functioning, customer-focused, and mission-driven retail environment. This position assists with staff and volunteer supervision, donation intake, sales, merchandising, and customer service to ensure the ReStore meets its revenue and community engagement goals in support of Habitat for Humanity NWNJ’s mission.
Key Responsibilities:
Operations & Inventory Management
• Assist in opening and closing the store, operating the cash register, and ensuring accurate cash handling and deposits.
• Ensure cleanliness, safety, and organization of the sales floor, donation processing areas and warehouse.
• Listen to voicemails daily and review all emails directing them to appropriate staff or volunteer.
• Make sure all inbound phone calls are answered.
• Operate cashier drawer and process customer returns as necessary.
• Act as the store lead in the absence of the ReStore Manager.
• Manage inventory of maintenance and office supplies.
• Attend or participate in training as needed or required.
• Assist with pricing of inventory and employee/volunteer pricing efforts.
• Deliver outstanding service to customers and donors; resolve issues promptly and professionally.
• Educate customers and donors about Habitat’s mission and how their support contributes.
Staff & Volunteer Supervision
• Provide direction and support to staff and volunteers on daily tasks.
• Help train new volunteers and staff in ReStore procedures, safety, and customer service.
• Help maintain appealing and organized merchandise displays.
• Assist with evaluating and pricing donations according to guidelines to maximize sales value.
• Monitor stock levels and support inventory rotation and markdowns.
Donor & Community Engagement
• Oversee scheduling and coordinating donation pick-ups.
• Support daily inventory flow including receiving, processing, pricing, and floor placement of donated goods.
• Build collaborative relationships within the local community through networking when possible.
• Ensure donors receive timely, professional service both on-site and during pick-up interactions.
Qualifications:
• High school diploma or equivalent; some college or technical training preferred.
• Minimum of 2 years of retail or warehouse experience; supervisory experience a plus.
• Strong interpersonal and communication skills.
• Ability to operate POS systems, handle transactions accurately, and maintain records.
• Must be able to lift 50 lbs., climb ladders, and work in a physically active environment.
• Valid driver’s license and reliable transportation.
• Can work outdoors including during inclement weather.
• Proficient in Microsoft Office Suite preferred. Web browser savvy.
• Willingness to make cold calls for donation purposes.
• Strong planning and organizational skills with attention to detail.
• Solid personal and written communication skills to clearly and effectively express ideas and to network.
• Maintain all information in a confidential and professional manner.
• Model appropriate behavior in interaction with diverse donors, customers, volunteers, and staff.
• Ability to demonstrate a high level of ethics, integrity, diplomacy, and initiative.
• Must pass criminal background check and sexual offender check
• Willingness to work some nights and weekends.
Preferred Qualifications:
• Experience working with volunteers or in a nonprofit setting.
• Familiarity with furniture, appliances, and building materials.
• Bilingual in English and Spanish is a plus.

Submit resume to [email protected]